Return and Refund Policy

Thank you for your purchase! We hope you are satisfied with your Nurtavir™ product. If, for any reason, you are not fully satisfied with your purchase, we offer a return and refund policy subject to the following conditions:

  1. Eligibility for Return and Refund:

    • Our return and refund policy is valid within 30 days of the date of purchase.
    • To be eligible for a return or refund, the product must be unused and in its original, unopened packaging, with the safety seal intact.
    • Due to health and safety regulations, opened or used products cannot be returned or refunded unless they are defective or damaged upon arrival.

  2. Defective or Damaged Products:

    • If the product arrives defective or damaged, please contact us within 7 days of receipt for assistance with the return or exchange process. In such cases, we will cover the return shipping costs.

  3. How to Request a Return:

    • To initiate a return, please contact our customer service team at [contact email/phone number] with your order number and reason for return.
    • Once your return is approved, you will receive further instructions on how to return the product.
    • Returns are processed after the product is received and inspected.

  4. Refund Process:

    • Refunds will be issued to the original payment method after we have received the returned product in accordance with the policy conditions.
    • Please note that return shipping costs may be the responsibility of the customer unless the product is defective or damaged.

  5. Non-returnable Products:

    • Opened or used products, products with broken safety seals, or products not purchased directly from our official website or authorized resellers are non-returnable.

  6. Safety and Usage Disclaimer:

    • Nutravir™ is a dietary supplement designed to support healthy immune function. Please consult a healthcare professional if you are pregnant, nursing, taking medications, or have a medical condition before use.
    • Keep the product out of the reach of children, and ensure the bottle is tightly closed and stored in a cool, dry place.
    • If the safety seal under the cap is broken or missing, do not use the product.

Please Note:

  • All returns and refunds are subject to review and approval by i1bio. The final decision regarding returns or refunds will be based on the condition of the product and adherence to the return policy guidelines.

If you have any questions or need assistance, please feel free to contact us.